FirstEnergy’s Ohio Utilities Remind Customers of Available Assistance Programs to Help with Winter Electric Bills


AKRON, Ohio, March 1, 2022 — FirstEnergy Corp.’s (NYSE: FE) electric companies in Ohio – The Illuminating Company, Ohio Edison and Toledo Edison – are urging residential customers experiencing financial hardship to contact their utility as soon as possible to establish an affordable payment arrangement or obtain assistance before shut-offs for nonpayment resume without winter season restrictions beginning April 15.

“Many of our customers are unaware of the various utility bill assistance programs available to them, which often prevents them from taking advantage of income-based financial assistance for which they are eligible,” said Michelle Henry, senior vice president of Customer Experience at FirstEnergy. “Our dedicated Customer Service team is eager to walk customers through this process, and our hope is that customers will hear our employees’ stories and feel more comfortable reaching out to us for assistance.”

Programs in which FirstEnergy’s Ohio customers may be eligible to participate include:

  • The Percentage of Income Payment Plan (PIPP): Allows customers to pay a set percentage of their income toward their electric bill, regardless of the balance. Customers who pay on time and in full each month can have their outstanding balance eliminated in 24 months. To be eligible, customers must have a household gross yearly income at or below 150% of federal poverty guidelines and must meet other criteria. To apply, call 1-800-282-0880 or visit
  • Home Energy Assistance Program (HEAP): Provides eligible customers with cash grants for home heating bills and emergencies through HEAP, which is available year-round, and Emergency HEAP Winter Crisis Program, which is available through March 31, 2022. Customers must have gross income below 175% of federal poverty guidelines. Call the Ohio Development Service Agency at 1-800-282-0880 or visit for more information.
  • 2-1-1 Helpline: This nationwide resource and information helpline identifies locally available programs that may assist customers with utility bills or other needs. For more information, dial 211, text your ZIP code to 898211 or visit the 211 website.

Specific customer assistance programs are also available for each utility.

Click here to view more information


Comments are closed.